Refund, Cancellation & Rescheduling Policy

1. Overview & Educational Scope

Dime Starter Library Co., Ltd. provides specialized technical education, hands-on validator clinics, and architectural study sessions. Because our sessions involve dedicated preparation time by our research fellows and reserved room capacity at our Bangkok study facility, we maintain clear guidelines regarding cancellations, rescheduling, and refunds.

2. Rescheduling Policy

We understand that technical incidents, deployment emergencies, or travel schedule changes may occur.

• Advance Notice (More than 48 Hours): You may reschedule your scheduled study session or workshop up to two (2) times at no additional charge, provided you notify our desk at least 48 hours prior to the scheduled start time.
• Short Notice (Less than 48 Hours): Rescheduling requests made within 48 hours of a session may incur a 15% rebooking fee to offset instructor scheduling commitments.

3. Cancellation & Refund Eligibility

Refund eligibility depends on when formal cancellation notice is received:

1. Full Refund (100%)

• Condition: Cancellation request submitted in writing at least 7 calendar days prior to the scheduled session date.
• Processing: Full refund of the session fee minus standard bank processing or wire transfer charges.

2. Partial Refund (50%)

• Condition: Cancellation request submitted between 3 and 6 calendar days prior to the scheduled session date.
• Processing: A 50% refund is issued; the remaining 50% covers syllabus preparation, lab environment provisioning, and slot reservation costs.

3. Non-Refundable Scenarios (0%)

• Notice within 48 Hours: Cancellations made fewer than 48 hours before the scheduled session start time are non-refundable.
• No-Shows: If participants fail to attend an in-person or virtual session without prior written notification, the booking is non-refundable and non-transferable.
• Delivered Sessions & Completed Consultations: Once an educational session, workshop, or advisory clinic has been conducted, the fee is fully non-refundable.
• Custom Curriculum Materials Already Delivered: Digital study materials, custom slide packages, or research briefs created and delivered to the client are non-refundable.

4. Refund Request & Processing Workflow

To request a cancellation or refund:

1. Submit Written Request: Email your cancellation notice and original invoice reference to contact@appaxispoint.click.
2. Review & Approval: Our administration desk reviews the timestamp and eligibility within two (2) business days.
3. Refund Method: Approved refunds will be issued back to the original method of payment (bank wire transfer or corporate credit card).
4. Processing Time: Funds typically take between 5 and 10 business days to reflect in your account, depending on your financial institution’s processing cycles.

5. Cancellations by Dime Starter Library

In the unlikely event that Dime Starter Library must cancel a session due to instructor illness, severe infrastructure failure, or natural emergency:

• You will be offered the choice of an immediate full (100%) refund or priority rescheduling to a mutually agreeable date.

6. Questions Regarding Refunds

If you need to discuss a booking or submit a rescheduling request, please contact:

Dime Starter Library Co., Ltd.
Office 8, 24 Example Road, Bangkok 00000, Thailand
Telephone: +66 2 000 2180
Email: contact@appaxispoint.click